State Farm® Insurance Agent Chris Waddell

"Good coverage at a great price. Customer service is excellent."

"I initially gave a 5 star review to these guys(because they asked. Wasn't from me within) but, I'd like to take all of that back and give a negative star rating if possible. This agency was so incompetent towards my policy. This was my first time taking auto insurance and boy was this an experience. They first phished me with a lower monthly premium. Then slowly creeped up the price by 15% because "Drive Safe & Save beacon was not installed on time". I have never received the beacon to install it. The delivery guys must've had trouble delivering. I explained to the agency about this situation, but they were reluctant to make any adjustments and put all the extra 15% charge on me. Starting August 2024, they hiked the premium by 30% in the name of "requested documents were not received, discount was discontinued" when I have already submitted ALL required documents well before July.(no documents were ever requested, mind you. I had to find what the necessary documents were by myself and send them in before any request from their side was even made). I have submitted my grades for the Good Student discount TWICE(once during June and another in August)and signed the Steer Clear form (on June 9th) for the Steer Clear discount well before they even requested anything, but they simply say they haven't received the documents. I even showed the agency proof of me sending all documents by email with date and time stamps to the agency but, they STILL say they did not receive it. When being persistent about these extra charges, they simply blame it on "home office" and that they're "6weeks behind schedule due to unforeseen circumstances". They say the extra amount that I paid will be adjusted to the following month's premium but, that NEVER happens. In fact, only other extra charges are further applied. When asked about the reasons for these extra charges, they say "I DON'T KNOW". That's literally what the agency said. They said "we don't know why you're getting discounts randomly removed and charged extra". In addition to all this, when pointing out the agency's incompetence towards my policy's charges, they instructed me to find a different agent. They also instructed me to leave Statefarm and find a different agent if I cannot pay the extra amount because they claim they are not being paid enough to be dealing with my policy. Every time I get into their office for correction of these discounts, they constantly attempt to end the conversation and deflect it by saying "thank you, see you later" over and over without solving the issue. I don't know if all insurance agents would be this disrespectful towards customers after being this inconsiderate of their finances, but definitely was an experience. I had the worst experience ever. I, personally, would never recommend this agency. Statefarm may be a decent option however, this agency isn't. Go with them only if you do not care about your money, because they won't."

"Chris Waddel was amazing, he made sure he could help me as much as he could and made sure I understood everything!"

"Honestly I rarely write but Chris and his staff are amazing,knowledgeable, and very polite. Hands down i was lucky to have found them. Thanks Chris!!!"

"Highly recommend Chris! He was able to save me 2000 a year and double my coverage! He took the time to look over my coverage and adjust it to best suit my needs. Very professional and made it extremely easy to switch to State Farm!"

"Chris was friendly and very helpful with getting me set up on a new auto policy. He explained things well and helped me customize my policy to be more beneficial for me."

"Great place"

"Chris helped me tremendously! We spoke on the phone and he told me every piece of information I needed in detail! He was patient when I asked him questions and he answered them honestly. He helped me set up not only auto insurance but life insurance as well and walked me through that process and laid out what the future would look like for not only me but my son as well with the policy. He’s not one of them guys that try to continuously upsell anything, he’s very nice and honest with his customers. If you’re in the market for new insurance I highly recommend giving him a call!"

"Easy to talk too, very efficient, very helpful and kind"

"Great service, fast and great coverage"

"I had been trying to find my 18year old son a decent insurance policy that was not outrageous in price. Noah helped so much with that. He was helpful, kind, and professional. Now my son has his own policy thanks to Noah!"

"Super easy to setup new policy and great price Noah was so helpful and friendly and I would recomend him to anyone!"

"Great service and a great price!"

"Chris saved us over $1000 yrly on our insurance rate"

"Chris Waddell was very helpful! I had an awful insurance premium and it was way too expensive! Chris really helped and gave me a great deal! Thank you!"

"I recently called for a quote from Chris waddell at State Farm and I was surprised at the amount of money he was able to save me with double coverage. I decided to sign up within a week of the quote! Thankful I finally made the time to call after a friend referred me! I would recommend giving them a call"

"Extremely nice and professional!! We’re so happy with came to Chris, we appreciate all his help so much!"

"Chris was pleasant and very easy to work with."

"Excellent experience with this company and the agent was friendly and knowledgeable. A pleasure to move my house and auto to StateFarm. Thanks again Jacob and Chris"

"Excellent service. Very helpful and quick to get a quote and set up my account. I do recommend. Friendly customer service."

"Very professional & personable the best Agency around"

"Amazing staff and agent . Always goes above and beyond"

"I was given the lowest rates of Any Insurance company I had inquired with my Rep Chris was very polite took his time explained and went over details and answered all my questions was able to get me started with State Farm on the spot"

"Shout out to Chris Waddell at State Farm Insurance Crab Orchard! He has been such a blessing to us! Saved us over $2000 on the year on our auto and homeowners insurance!! Call him he will hook you up!"

"Great service"